Operations Management (L5M9)

1.2 Critically assess the objectives and strategies of operations management

• 1.2.1From implementing to supporting to driving strategy
• 1.2.2The stages of development of operations strategy
• 1.2.3The performance objectives of operations management (quality, speed, dependability, flexibility, and cost)
• 1.2.4Top down and bottom-up perspectives of operations strategy
• 1.2.5Order qualifying and order winning objectives of operations management

1.3 Evaluate operations management processes

• 1.3.1The input transformation -output’ model of operations management
• 1.3.2The dimensions of operations processes (volume, variety, variation and visibility)
• 1.3.3The activities of operations processes

1.4 Analyse the application of operations management across supply chains

• 1.4.1Operations management in manufacturing, services, retail, construction, and public sector supply chains
• 1.4.2The impact of operations management on global sourcing
• 1.4.3Examples of operations management in different supply chains

2.1 Analyse tools for improving performance in operations management

• 2.1.1The use of performance measurement in operations management
• 2.1.2Setting performance targets
• 2.1.3Benchmarking in improving operations management
• 2.1.4Building continuous improvement
• 2.1.5The use of business process re-engineering

2.2 Explain techniques in failure prevention and recovery that can be applied in operations management

• 2.2.1Measuring failure and the impact of failure
• 2.2.2Mechanisms to detect failure
• 2.2.3Failure mode and effect analysis
• 2.2.4Improving process reliability
• 2.2.5Maintenance and approaches to maintenance
• 2.2.6Failure distributions
• 2.2.7Business continuity

2.3 Evaluate the role of total quality management in operations management

• 2.3.1Approaches to total quality management
• 2.3.2The differences between total quality and quality assurance
• 2.3.3The work of pioneers of total quality management (such as Deming, Juran)

2.4 Analyse techniques for quality improvement that can be applied in operations management

• 2.4.1Diagnosing quality problems
• 2.4.2The use of statistical process control
• 2.4.3Variation in process quality
• 2.4.4The Taguchi loss function
• 2.4.5Poka yoke
• 2.4.6The Six Sigma approach to quality improvement